Knowledge
Give an agent your documents and website so it answers from your facts, not guesses.
Knowledge is what the agent answers from: your menu, price list, policies, FAQs, product docs. The agent searches it on each question and answers from what it finds, instead of guessing.
Open the agent's Knowledge page to add sources.
Documents
Upload PDF, Word (.docx), Markdown, text or HTML files. A scanned menu or a price list exported to PDF works fine.
Websites
Add a URL and Cencori crawls it:
- Max pages: up to 500.
- Pattern: only crawl paths that match, for example
/help/*. - Exclude: paths to skip, like
/blog/*or/careers. - Auto refresh: re-crawl on a schedule so the agent keeps up when your site changes.
Tips
- Put facts in knowledge and behaviour in instructions. "Our deposit is ₦20,000 per table" is knowledge. "Always confirm the date back to the guest" is an instruction.
- When something changes (prices, opening hours), update the source, or switch on auto refresh for a website.
- If the agent says it doesn't know something it should, check the source is there and that the fact is written plainly in it.