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Owner alerts

Get an email when the agent takes a booking, an order or a payment, or when a customer needs a call back.

Owner alerts keep you in the loop without watching every chat. Open the agent's Settings → Owner alerts.

Setup
  • Send alerts to: up to 5 email addresses.
  • Time zone: for the morning summary and the times in alerts.

What you can get
AlertWhen
BookingsAn email for each booking, with the time, the details and who made it.
Callback requestsWhen someone needs a person, like a large party or a complaint. Needs Request a callback on, under Tools.
Orders and paymentsWhen a customer places an order or pays. See Payments and products.
Morning summaryAround 8am, the day before's bookings, orders and callbacks. Skipped on quiet days.

Latest alerts at the bottom of the page lists what was sent recently.

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